Privacy Policy

Effective Date: August 1, 2025
Last Updated: August 1, 2025

At Faye Hive, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. Our practices comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What We Collect

We may collect the following information:

  • Personal data: Name, email, shipping address, phone number — when you place an order or contact us.

  • Payment info: Processed securely via third-party providers (e.g. Stripe, PayPal). We don’t store your credit card details.

  • Device data: IP address, browser type, session duration, and activity — collected via cookies and analytics tools.

  • Cookies: We use cookies to enhance your experience, remember preferences, and analyse site traffic.

2. How We Use Your Information

Your information may be used to:

  • Process and ship orders

  • Communicate order updates and customer support

  • Send marketing emails (only if you opt in)

  • Improve website performance and customer experience

  • Comply with legal obligations

We do not sell your data to third parties.

3. Sharing Your Data

We only share data with:

  • Payment processors (for secure checkout)

  • Shipping and logistics partners

  • Analytics providers (e.g. Google Analytics)

  • Regulatory authorities, if legally required

All third parties are bound by confidentiality and data protection obligations.

4. Your Rights (under Australian law)

You may:

  • Request access to your data

  • Ask us to correct or delete your data

  • Opt out of marketing emails at any time

To make a request, contact us at: [Insert your email]

5. Data Security

We use SSL encryption, secure third-party platforms, and follow best practices to protect your data. However, no system is 100% secure. Use the site at your own discretion.

6. International Users

As we operate in Australia, data is stored and processed in compliance with Australian law. If you're accessing the site from outside Australia, you consent to this transfer.

7. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our site.