Terms & Conditions

Effective Date: August 1, 2025

Welcome to Faye Hive! These Terms and Conditions govern your use of our website and services. By visiting or purchasing from us, you agree to these terms.

1. Products & Descriptions

We sell premium, ethically harvested Australian Manuka honey. All product descriptions and benefits are based on lab testing, certifications, and natural health research. While we stand by our quality, our honey is not a substitute for medical treatment. Please consult your healthcare provider for medical advice.

2. Orders & Payments

  • All prices are in AUD (Australian Dollars).

  • Payments are processed securely via [insert payment gateway, e.g. Stripe].

  • We reserve the right to cancel or refuse any order at our discretion.

3. Shipping & Delivery

  • We ship across Australia and internationally (where permitted).

  • Delivery timelines are estimates only and may vary.

  • You’ll receive tracking details once your order is dispatched.

4. Returns & Refunds

If your product arrives damaged or incorrect, please contact us within 7 days. Eligible returns must be:

  • Unopened

  • In original condition

  • Returned within 14 days of delivery

Due to the nature of food products, we do not accept returns for change of mind.

5. Intellectual Property

All content on this site — including logo, visuals, text, and packaging design — is owned by Faye Hive and protected by copyright. You may not reproduce or reuse any material without permission.

6. Disclaimer

While our honey is lab-tested and natural, we do not make therapeutic claims. Always consult a professional before using honey as part of a health regimen.

We are not liable for any loss arising from misuse of our website, delays, or third-party service disruptions.

7. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

Contact

If you have questions about our policies or your data, you can reach us at:

Email: connect@fayehive.com
Business Address : Shivmani Australia Pvt. Ltd. Greenwood Business Park, Building 1, 301 Burwood Highway, Burwood, Victoria 3125, Australia